Terms of service
Terms of Service
Overview
This website is operated by Kepow EU. Throughout the site, the terms “we”, “us” and “our” refer to Kepow EU. By accessing our website or purchasing products from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website or placing an order.
Eligibility
By using this website, you confirm that:
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You are at least 18 years old
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You are legally able to enter into binding agreements
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The information you provide is accurate and complete
Products & Services
We make every effort to display product information, specifications, images, and pricing as accurately as possible. However, we do not guarantee that all content on the website is always complete, current, or error-free.
Product colors and appearance may vary slightly depending on your device display and lighting conditions.
We reserve the right to:
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Modify product pricing at any time
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Limit quantities available for purchase
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Update or discontinue products without prior notice
Orders & Payments
All orders are subject to availability and acceptance.
Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of the order. We reserve the right to cancel or refuse orders suspected of fraud, abuse, unauthorized activity, or pricing errors.
Payments are processed securely through trusted third-party payment providers.
Shipping & Delivery
Shipping times provided on the website are estimated delivery times and may vary depending on location, logistics conditions, customs processing, or courier delays.
Kepow EU is not responsible for delays caused by:
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Courier disruptions
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Incorrect customer information
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Customs procedures
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Weather conditions
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Events outside our reasonable control
Please refer to our Shipping Policy for more details.
Returns & Refunds
Returns and refunds are handled according to our Refund & Return Policy.
By placing an order, you agree to the conditions outlined in our policy regarding returns, cancellations, warranties, and refunds.
Warranty Disclaimer
All products are provided “as available” and are subject to normal wear, environmental conditions, rider behavior, and usage patterns.
Battery range, speed, and performance estimates are based on standard testing conditions and may vary in real-world use.
Kepow EU does not guarantee identical performance under all riding conditions.
Limitation of Liability
To the maximum extent permitted by applicable law, Kepow EU shall not be liable for:
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Indirect or consequential damages
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Loss of profits or business
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Delays caused by third parties
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Damages resulting from misuse, modification, or improper operation of products
Our maximum liability shall not exceed the amount paid for the product purchased through our website.
Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.
Intellectual Property
All content on this website, including:
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Logos
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Product images
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Graphics
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Videos
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Text
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Branding
is the property of Kepow EU or its content suppliers and may not be copied, reproduced, or used without permission.
Third-Party Services
Our website may contain links or integrations to third-party services, payment providers, or external websites.
We are not responsible for the content, availability, or policies of third-party platforms or services.
Account & Website Use
You agree not to:
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Use the website for unlawful purposes
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Interfere with website functionality or security
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Attempt unauthorized access to systems or data
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Use automated tools, bots, or scraping systems without permission
We reserve the right to restrict or terminate access for users violating these Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with applicable European consumer protection laws and regulations.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Contact
For questions regarding these Terms of Service, please contact:
