Shipping policy
Shipping Policy
At Kepow EU, we work with local European warehouses to provide fast and reliable delivery across Europe.
Shipping Locations
Most European orders are shipped directly from our EU warehouses to reduce delivery times and avoid unnecessary customs delays whenever possible.
We currently deliver to most major European countries, including:
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France
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Spain
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Italy
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Germany
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Netherlands
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Belgium
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Austria
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Poland
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Czech Republic
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Denmark
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Sweden
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Finland
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Portugal
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And other selected EU regions
If you are unsure whether we ship to your location, please contact our support team before placing your order.
Order Processing Time
Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
During peak seasons, promotional periods, or temporary stock adjustments, processing times may extend up to 3 business days.
Orders are not processed on weekends or public holidays.
Estimated Delivery Time
Most EU orders are delivered within 5–8 business days after dispatch.
Delivery times may vary depending on:
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Your location
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Local courier operations
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Weather or transportation conditions
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Seasonal demand
Shipping Methods
We work with trusted courier partners including DHL, UPS, FedEx, and other regional delivery providers depending on destination and logistics availability.
Shipping methods may vary by country and warehouse location.
Shipping Fees, VAT & Customs
We offer free shipping on all electric scooter orders within supported EU regions.
For orders shipped within the European Union, applicable local VAT may already be included in the displayed product price where required.
Customers are responsible for any additional customs duties, import taxes, or local handling fees that may apply outside supported EU shipping regions.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can track your shipment directly through the courier’s website or through your order confirmation page.
Delivery Delays
While we do our best to ensure timely delivery, Kepow EU is not responsible for delays caused by:
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Courier disruptions
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Customs inspections
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Weather conditions
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Incorrect shipping information provided by the customer
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Events outside our reasonable control
Contact
For shipping questions or delivery assistance, please contact:
Kepow EU reserves the right to update this Shipping Policy at any time without prior notice.
